Terms of service

Terms of Service

Effective Date: 5th March

Welcome to Bruno’s Bows! These Terms of Service outline the rules and regulations for using our website and purchasing our products. By accessing our website and placing an order, you agree to these terms.

1. General Information

  • Bruno’s Bows is an online store selling dog accessories.
  • We operate through Shopify, and all transactions are processed securely through Shopify’s payment system.
  • These terms may be updated from time to time, and any changes will be posted here.

2. Orders & Payments

  • Orders are processed securely through Shopify Payments, PayPal, or other available payment methods.
  • Prices are listed in GBP (£) and may be subject to change without notice.
  • We reserve the right to decline or cancel orders at our discretion, including those flagged for fraud prevention.
  • Full payment must be received before your order is dispatched.

3. Shipping & Delivery

  • We aim to dispatch orders within 48 hours (handmade items may take 1-2 extra days).
  • Estimated delivery times are outlined in our Shipping Policy.
  • Delays caused by postal services or customs are beyond our control.
  • Buyers are responsible for any customs or import duties for international orders.

4. Returns & Refunds

  • Our Returns Policy allows for returns within 14 days of purchase, provided the item is unused and in its original packaging.
  • Refunds will only be processed after the item is received and inspected.
  • We do not accept returns for sale items.
  • Return shipping costs are the responsibility of the customer, unless the item is defective.

5. Product Information & Availability

  • We strive to provide accurate descriptions and images of our products, but colors and sizes may slightly vary.
  • We reserve the right to limit or discontinue products at any time.

6. User Conduct

By using our website, you agree:

  • Not to engage in fraudulent activities or misuse the website.
  • Not to copy, modify, or distribute any website content without permission.
  • Not to use the website for any unlawful purpose.

7. Intellectual Property

  • All content, including logos, images, and product descriptions, belongs to Bruno’s Bows and may not be copied or reproduced without permission.

8. Limitation of Liability

  • We are not responsible for any injuries or damages caused by the use of our products.
  • We do not guarantee uninterrupted access to our website and may suspend or modify services without notice.

9. Governing Law

These Terms of Service are governed by UK law. Any disputes shall be resolved in UK courts.

10. Contact Information

For any questions regarding these terms, please contact us at:

📧 Email: laura@brunosbows.com

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.